If you are no longer able to make your hair or makeup appointment we require 48 hours notice To reschedule your appointment. If you give us less than 24 hours notice you’ll lose the appointment and money paid for your hair or makeup slot.
Weddings are able to reschedule up to 3 times for new wedding dates any more will occur admin fees. If your wedding date needs to change we require 4 weeks notice of this so we are able to try and refill your appointment. Less than 4 weeks notice for any wedding bookings will lose there booking fee or payments made so far.
Academy students are able to cancel there student days 48 hours prior and still keep the hours for another day or time. If you cancel less than 24 hours before your appointment time or do not show up to lesson book you will lose those hours.
All appointments are none refundable once paid but rescheduling is available if done within the given time frame explained above. This must be done within 12 months of the original booking and 24 months for weddings. Rescheduling is only allowed up to 3 occasions then the value or time is lost.